Shipping policy

Order Processing Times

Orders placed before 2:00 PM CT are typically processed and shipped the same day. Orders placed after 2:00 PM CT will generally ship the following business day. In all cases, please allow up to one full business day for your order to be processed and leave our facility.

Same-day shipping applies to in-stock items only. Most Built by Foxx items are assembled to order rather than stocked, so same-day shipping typically doesn't apply; your sales representative will provide a lead time. Items drop-shipped directly from the manufacturer ship on the manufacturer's schedule, so same-day shipping cannot be guaranteed.

Processing times may also be longer during peak periods or for orders involving hazardous materials or oversized items, which may require additional handling. We'll notify you if there is any delay with your order.

Shipping Methods & Estimated Delivery Times

We ship via UPS, FedEx, USPS, and freight/LTL carriers depending on the size and nature of your order. Once your order has shipped, the following estimated delivery timeframes apply:

• Standard Shipping (Contiguous US): Most orders are delivered within 3 business days of shipment.
• 2-Day Air: Delivery within 2 business days of shipment.
• Overnight Air: Next business day delivery after shipment.

2-Day Air and Overnight Air options are available but carry significantly higher shipping costs. All delivery timeframes are estimates and are not guaranteed — delays due to carrier issues or weather are outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Larger orders and shipments involving hazardous materials may incur additional fees due to carrier surcharges and special handling requirements. If your order qualifies for freight or LTL shipping, we'll contact you with a quote before processing.

Where We Ship

We ship to all U.S. destinations, including:

• All 50 U.S. states
• U.S. territories, including Puerto Rico

Shipments to Hawaii, Alaska, and U.S. territories may have longer delivery times and higher shipping costs than standard contiguous U.S. deliveries.

Hazardous Materials

Certain items in our catalog are classified as hazardous materials and are subject to special shipping regulations. These shipments may require additional processing time and will incur carrier-mandated hazmat fees. Hazardous materials cannot be shipped via all carriers or service levels — available options will be presented at checkout. If you have questions about whether your item qualifies as hazardous, please contact us at csr@foxxequipment.com before placing your order.

Order Tracking

After your order ships, you'll receive a tracking number by email. Your shipment will also include tracking information. You can also track your order status anytime using the button below.

Track My Order →

International Orders

Foxx welcomes international customers. A few things to know before you order:

• New to Foxx? Set up an account before placing your first order.
• Payment. It is Foxx's policy that international orders be paid in advance by international wire transfer. Your sales representative will provide the banking details and everything you need to initiate and complete payment.
• Shipping. International orders ship only after payment has cleared. You're welcome to use your own freight forwarder — just provide the forwarder's U.S. address, and we'll coordinate the handoff.
• Duties & taxes. Any duties, taxes, and customs fees are the customer's responsibility.

Lost or Damaged Packages

Please inspect your order as soon as it arrives. If your package arrives damaged or any items are missing, contact us right away at csr@foxxequipment.com with your order number and photos of the damaged packaging or items. We'll file a claim with the carrier on your behalf and work to get a replacement shipped as quickly as possible. Items reported as lost in transit will be investigated with the carrier before a replacement is issued.

For items that are defective, incorrect, or that you need to return for another reason, see our Returns Policy.

Address Accuracy

Please ensure your shipping address is correct before completing your order. Foxx is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided at checkout. If you realize you've entered an incorrect address, contact us immediately at csr@foxxequipment.com and we'll do our best to make corrections before your order ships.