Frequently Asked Questions

Order online anytime at foxxequipment.com, or call Foxx at 1-800-821-2254 and we'll place it with you. To set up an account, visit our sign-in page.

Use the search bar at the top of the page, or browse by category. Can't find what you need? Call us at 1-800-821-2254 — we'll look it up by part number, make and model, or description.

If you can't find an item, call us at 1-800-821-2254 or use our contact page — give us the part number, make and model, or a description, and we'll help you track it down or source it.

We accept most major credit and debit cards. Qualified accounts can also apply for net terms through a credit application — contact us to get started.

Use the "Forgot password" link on the sign-in page for a reset link. If it doesn't arrive, check your spam folder, then contact us — occasionally an account is set up under a different email.

Orders placed before 2:00 PM CT for in-stock items typically ship the same business day; orders after 2:00 PM CT generally ship the next business day. Most Built by Foxx items are assembled to order rather than stocked, so same-day shipping typically doesn't apply — your sales representative will provide a lead time. Items drop-shipped directly from the manufacturer ship on the manufacturer's schedule.

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order, and the shipping speed you choose. Larger orders and hazardous materials may incur additional carrier surcharges or special handling fees. If your order qualifies for freight or LTL shipping, we'll contact you with a quote before processing.

At checkout you can choose the speed that fits your timeline — Standard, 2-Day Air, Overnight, and other options. All delivery timeframes are estimates and aren't guaranteed; carrier or weather delays are outside our control.

We ship to all 50 U.S. states and U.S. territories, including Puerto Rico. Shipments to Hawaii, Alaska, and U.S. territories may take longer and cost more than standard contiguous-U.S. deliveries. See our full Shipping Policy for details.

Checkout supports one shipping address per order. If you need items sent to several locations, place a separate order for each address, or contact us with your list of ship-to addresses and quantities and your sales representative will set it up for you.

Yes, you can choose to pick up your order at one of our locations. We have locations in Kansas City, Denver, Phoenix, and more.

Foxx welcomes international customers. We don't ship directly to international addresses, but you're welcome to use a U.S.-based freight forwarder — just provide the forwarder's U.S. address and we'll coordinate the handoff. International orders are paid in advance by international wire transfer; your sales representative will provide the details. Any duties, taxes, and customs fees are the customer's responsibility. New international customers should set up an account before their first order.

After your order ships, you'll receive a tracking number by email, and tracking information is included with your shipment. You can track your order anytime on our Track My Order page, or contact us with your invoice or order number and we'll pull the status for you.

Equipment and parts are eligible for full return or credit for 30 days from the return acknowledgement date, in original packaging and unused, resalable condition. A Return Merchandise Authorization (RMA) is required before sending anything back. See our full Returns Policy for complete details.

Contact your Foxx sales representative for an RMA number and instructions. Not sure who handles your account? Call Foxx at 1-800-821-2254. Have your invoice or packing slip number ready, package the items with your RMA number and a copy of the invoice, and ship them back prepaid using a tracked method. We can't accept returns without an RMA, and COD shipments will be refused.

Returns of unneeded or inadvertently purchased items are charged a 20% restocking fee.

Used, altered, or non-resalable items; Special Order or Close-Out items; and items discontinued by Foxx or its suppliers, or shipped more than 6 months prior, unless the item carries a specific warranty. Whether a credit or refund is issued is at Foxx's discretion after inspection.

Items manufactured by Foxx are warranted free from defects in materials and workmanship for six months from the date of purchase, when used per Foxx's recommended usages. For component parts made by other manufacturers, the manufacturer's own warranty applies. See our Returns Policy for the full warranty terms.

Inspect your order as soon as it arrives and contact us right away at csr@foxxequipment.com with your order number and photos of the issue. We'll file a claim with the carrier on your behalf and work to get a replacement shipped as quickly as possible. For defective items or other returns, see our Returns Policy.

Send us the make, model, and serial number — plus a photo of the data plate if you have one — and we'll confirm the right part. We do compatibility lookups all day and would rather spend two minutes confirming than have you order the wrong part. Call 1-800-821-2254 or use our contact page.

Usually, yes. Send a clear photo with something for scale, plus any markings on the part, and we can typically track it down.

Yes — Foxx carries a full soda and fountain line: post-mix and pre-mix bar guns, post-mix and pre-mix valves (Cornelius, Lancer, Manitowoc), bag-in-box racks and pumps, carbonators, syrup pumps, cold plates, and the fittings to tie it all together. Browse soda & fountain.

Yes — we carry faucets, regulators, couplers, tubing, and cold and nitro coffee dispensers. Browse coffee dispensing.

Yes. Tell us your venue type, the beverages you serve, your volume, and any space constraints, and our beverage dispensing experts will help you put together the right system. Reach us through our contact page.

Call 1-800-821-2254, email csr@foxxequipment.com, or use our contact page.

Your order or invoice number, the equipment make and model, and a photo of the data plate or the issue. The more detail up front, the faster we get you an answer.