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Customer Service · Order Status

Where's my order?

Find your order to see shipping status, tracking information, and ETA. Need to talk to someone? Call a Foxx representative at 1-800-821-2254.

Find your order

Enter your order number, plus the email or phone number used at checkout.

Please enter your email address
Please enter your order number

We use your email only to verify the order is yours.

Why might my order be delayed?

A few things can add time to an order:

  • Custom and made-to-spec items are built after you order, not pulled from stock. We'll confirm a lead time once your order is placed.
  • Backordered parts happen when an item you ordered is out of stock, and are flagged at checkout. If an item on your order is backordered, we'll reach out to confirm how you'd like to proceed: wait and ship everything together, swap for an in-stock equivalent, cancel the backordered item, or partial ship while you wait for your backorder to arrive.
  • Holidays close our branches and the carriers, and slow transit times around them. Order early if you have a deadline.
Time-sensitive order? Tell us up front when you place it and we'll flag it for priority handling.

Need immediate assistance?

On-site and need an answer right now? A Foxx representative can help — Mon–Fri, 7:30 AM – 4:30 PM Central.

1-800-821-2254