Returns Policy
At Foxx Equipment, we're committed to providing high-quality products and professional service to all of our customers. If you're unhappy with your order, let us know — we'll do everything in our power to make it right.
Equipment and parts are eligible for full return or credit for 30 days from the return acknowledgement date. To start, you'll need your invoice or packing slip number and a Return Merchandise Authorization (RMA) from Foxx.
Return Conditions
Equipment & parts will not be eligible for full return or credit after 30 days from the return acknowledgement date. Please review the following before requesting a return:
- No merchandise may be returned without the prior authorization of Foxx Equipment Company (Foxx).
- Packages without a Foxx Return Goods Authorization number (RMA) on them will not be accepted.
- A return authorization is granted for inspection purposes only. Whether a credit or refund is issued is at Foxx's sole discretion.
- All returns must be sent prepaid. COD shipments will be refused.
- All returns must include a legible copy of the original Foxx invoice showing the purchase of the merchandise.
- Used, altered, or any non-resalable items cannot be returned.
- Special Order or Close-Out items cannot be returned.
- Items discontinued by Foxx or its suppliers, and items shipped to the customer more than 6 months prior, cannot be returned unless the item carries a specific warranty stating otherwise.
- Foxx must be notified within 30 days of the shipping date of any request to return items.
- Returns of unneeded or inadvertently purchased items will be charged a 20% restocking fee.
How to Start a Return
- Contact your Foxx sales representative for an RMA number and instructions. Not sure who handles your account? Call Foxx at 1-800-821-2254 and we'll connect you.
- Have your packing slip or invoice number ready when you reach out, so we can locate your order quickly.
- Package the unneeded portion of your order carefully in a cardboard box, including your return authorization number and a copy of the invoice or packing list.
- Ship it back prepaid using a tracked method. COD shipments will be refused.
Limited Warranty
Items (finished goods or parts) manufactured by Foxx Equipment Company (Foxx) are warranted to be free from defects in materials and workmanship for a period of six months from the date of purchase from Foxx, when used in strict compliance with Foxx's recommended usages, so long as any defect is discovered and reported to Foxx within the warranty period and while the goods or parts are under the ownership and control of the original purchaser.
If a defect is discovered in a component part which is not manufactured by Foxx and which is governed by a warranty given by the manufacturer of that component part, the Foxx warranty is extended to that component part and the purchaser will have only the remedies provided in the warranty of that other manufacturer. Foxx does not assume any responsibilities or make any warranties with respect to items which are modified, altered, abused, misused, or damaged while in the hands of the original purchaser or subsequent purchasers.
If a defect is both discovered and reported to Foxx within the warranty period, the original purchaser's remedies shall be limited to repair or replacement in kind of any nonconforming items, in Foxx's sole and absolute discretion, provided that said items are returned to Foxx, freight or transport prepaid, at 955 Decatur, Denver, CO 80204, or 827 S. 7th Street, Kansas City, KS 66105. Foxx may be telephoned at 303-573-1766 (Denver, CO) or 816-421-3600 (Kansas City, KS) to obtain warranty information and to discuss warrantor's election of remedies.
THE WARRANTY EXPRESSED ABOVE IS IN LIEU OF AND EXCLUSIVE OF ALL OTHER WARRANTIES. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THOSE WARRANTIES ARE SPECIFICALLY DISCLAIMED AND EXCLUDED. IN NO EVENT SHALL Foxx BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF THE WARRANTY DESCRIBED ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
International Orders
International customers are required to pay in advance via international wire transfer. Your sales representative can provide the information needed to initiate and complete payment, and to arrange any return.