If you don't have an online account with us, use this link to place a return request.

RETURN GOODS POLICY
No merchandise may be returned without prior authorization by FOXX EQUIPMENT COMPANY (FOXX).
Packages without a FOXX return goods number on them will not be accepted.
“Authorization for return” is for inspection purposes only. It is the sole discretion of FOXX as to whether
or not credit/refund will be allowed.
All returns must be sent prepaid. COD’s will be refused.
All returns must include a legible copy of the FOXX original invoice.
Used, altered or any nonresellable items cannot be returned.
Special order or close-out items cannot be returned.
Items discontinued by FOXX or it’s suppliers, or items shipped to the customer over 12 months prior can-
not be returned, unless under warranty.
FOXX reserves the right to levy a 20% restocking fee for any merchandise accepted. A $10.00 minimum
shall apply for each return. 
Customers with an online account can go to the invoice they received the item on and select the Return option.